Privacy Policy

Residential Land adheres to the General Data Protection Regulation (GDPR) and associated UK laws. We value your privacy.

Residential Land is a controller of personal data and may be contacted at enquiries@residentialland.com or at its head office, at 59-60 Grosvenor Street London W1K 3HZ.

On this site, "Residential Land", "our" and "we" each mean all the companies in the Residential Land group which collect and use your information in the manner set out in this Privacy Notice. Any reference to "you" or "your" refers to anyone whose personal information we process.

We collect personal data for the purposes of assisting clients and persons contacting us in connection with the buying, selling and renting of property, and ascertaining required information in connection with such persons, dealing with providers of property-related services and other professional services in connection with our business.

The legal basis for collecting and processing such data is that we are required to do so by law, we need the information for the purposes of performing contracts, or we have a legitimate interest in doing so – such as, to maintain contact with enquirers and clients.

Unless otherwise stated, we will not transfer or make accessible to any third party, any details submitted by you on the our e-media forms without your consent. We may provide details of landlords or tenants who use our services to utilities providers, local authorities, contractors who need to enter the relevant premises, credit and other reference providers, debt collectors and for the purposes of obtaining legal and other professional advice. If provision of your personal is required by any of our landlords, such information will be supplied only if and when your permission has been sought and given.

If we intend to transfer your personal data outside the European Economic Area, it is to either a country which is subject to a finding of adequacy by the European Commission or where standard data protection clauses have been put in place with the recipient.

You have the right to request from us access to and rectification or erasure of personal data or to restriction of processing concerning you or to object to our processing of the data as well as the right to data portability.

You have the right to complain to the Information Commissioner's Office about the manner in which or otherwise in respect of the manner in which we process your personal data. In the first instance, however, we ask that you notify us of any complaint in order to allow us to deal with it.

This privacy policy covers our web site at www.residentialland.com and our electronic and paper records including tenancy agreements. Any third party websites linked to from this site are not covered by this policy.

If, during the process of engaging with us, you provide us with your contact details we may, from time to time, use those to contact you by post, e-mail or telephone to ask you for your feedback and comments on our services. We may also wish to provide you with information about property availabilities, special features of our website or any other service or products which we think may be of interest to you. If you do not wish to receive this information, please inform us at enquiries@residentialland.com. In the course of carrying out any services for you, our default means of communication will be by email, unless otherwise agreed.

If we change our Privacy Policy we will post the changes on this page and may place notices on other pages of the website, to make you aware of the information we collect and how we use it at all times.

We will keep hold of your name, email address and phone number to send you our latest property updates, offers and company news.

The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

Cookies

There are many different ways that cookies are categorised by websites, usually by reference to their purpose. We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want. We do not use cookies to store any other information about you.

Cookies are either:

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.

Cookies can also be categorised as follows:

Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised. Strictly Necessary, Performance, Functionality and Targeting/ Advertising. Most sites now use these or a close variation of them.

Note: We make every effort to respect your choices, however, there is the possibility that not all cookies will be captured. Please be aware if this is a concern then we would recommend that you change your cookie settings via your browser; your browser help function will tell you how.

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How to contact us

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to enquiries@residentialland.com. Alternatively click here for other ways to contact us.